Questions
Straight answers to what clients usually ask before working with Cravenholt.
How often will I get reports?
We flag anything unusual as it happens, not just in the scheduled report. A monthly call walks through the report together, not just an emailed PDF.
What happens if a channel underperforms?
We'll tell you honestly if a channel isn't performing rather than billing for it anyway. We'd rather adjust the plan than keep billing for something that isn't working.
Do you work with businesses like mine?
We work with a range of business sizes, but we're upfront if a budget doesn't match what a channel needs. Reach out and describe your situation — we'll tell you plainly if it's a match.
I already have an agency — can you just review what they're doing?
We treat a one-time audit the same seriously as a full engagement. We'd rather give you a useful answer than a hard sell either way.
Will I have a dedicated point of contact?
You won't be introduced to a new account manager every few months. We'll set a cadence that matches how involved you want to be.
Am I locked into a contract?
A short notice period is standard, mostly to allow for a clean handoff. That's been true since we started the agency and it hasn't changed.
What happens after I sign up?
You'll get a written plan before any budget moves. We'd rather take an extra week upfront than launch something we haven't checked.